We are doing great things at Sonatafy, come join us!
By attracting experienced and professional Software and QA Engineers from all over Mexico and Latin America we have been able to create cutting-edge teams to augment the customers that we service. Ranging from start-ups to large enterprise companies including Cisco, IBM, and TaylorMade, Sonatafy is a leading nearshore provider to companies all over the United States.
Our requirements are pretty simple, be professional, be driven to continuously improve your skills and domain knowledge, and be ready to have fun. We know work can be hard and it is important to us that we build teams that help each other to learn, grow as engineers and developers, and create the working life that makes coming to work each day worth it. Come do great things!
As an IT Helpdesk support technician, you will provide support in the following way:
Provide technical support and training to end-users.
Read technical boards/websites, confer with users, and/or conduct computer diagnostics.
Participates in special projects as required.
Create and update knowledge documentation.
Provide support in both English and Spanish.
Skills and Qualifications
Excellent English level required (written and spoken).
Great Customer Service skills.