MobiTV is an online TV streaming provider for mobile devices with customers that include Sprint, AT&T, and Verizon. The Network Operations Command Center for MobiTV was a 24x7 operation. MobiTV had challenges hiring night shift personnel in Silicon Valley and instead set up a team with Sonatafy in Shanghai, China that included system administrators, network admins, and monitoring personnel to monitor the systems during off-hours in the United States.
Leveraging a Network Operations Command monitoring team in Shanghai China resulted in issues being resolved within 3 minutes of error, reporting bugs directly to issue tracking systems, and notifications to the Client immediately during outages. Escalations to more senior personnel were taken within 5 minutes when appropriate, and US-based personnel were called once false positives were eliminated.